FAQs
How long will it take to get my package?
All orders are fulfilled within 3-5 business days. Once fulfilled, we will ship your package based upon the shipping carrier rate you've selected. Once shipped, a tracking code will be provided.
We offer free economy shipping for orders $50 and more (no code necessary).
FREE ECONOMY SHIPPING: 3-5 Business Days
FLAT RATE ECONOMY SHIPPING: 3-5 Business Days
EXPRESS 2 DAY SHIPPING: 2 Business Days (excluding weekends & holidays)
With fulfillment & shipping it takes about 6-10 days to receive your package but it is usually quicker. However, there may be delays due to inclement weather or unexpected and unforeseen circumstances that may be out of our hands. Once shipped, please contact the shipping carrier and provide your tracking number for additional information.
Where do you source your products from?
We source from several small active farms across the US.
All of our treats and chews are made/processed here in the US.
Do you ship internationally?
We will ship internationally but we do not not cover the shipping outside of the US.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, Discover PayPal, Apple Pay, Venmo, etc.
How do we store the treats? What is the shelf life?
Because our treats do not contain any artificial preservatives or chemicals, keeping our treats stored properly is very important.
Our treats are best stored in a cool dry place away from moisture, humidity, and sunlight. Once opened, our treats are best fed within 60-90 days after opening depending on the treat. Please see sell by date on each bag of treats.
All of our treats bags are resealable but you can store them in an airtight sealed container as well.
Customer Satisfaction Guarantee- My pet didn't like the treat now what do I do?
Thank you for trying our products! We want to make sure that you and your pet are fully satisfied with our products which is why we offer a 30-day money back guarantee.
Contact us and send an email to INFO@smallBIGDognaturals.com
Provide your Name, Order # and the Product(s) you were not satisfied with. Please provide a brief note explaining the reasoning (this helps us to better improve our products).
We will refund the full amount to the original payment used on file at the time of purchase. It may take about 3-5 business days to see the credit returned depending on the payment method.